Wednesday, November 10, 2004
The Cable Guy
Ok, so I rush home from my son's golf lesson to get back in time for the computer cable guy. He's supposed to show up between 3pm and 6pm to fix the computer. I get back at 3:05pm and the phone is ringing -- the cable guy is here. I send him up and that's when I notice it.... the computer cable light that has been blinking on and off for three days, indicating it wasn't working, is now a bright, shining beacon.
I get this sinking feeling. I start wishing for the computer not to work when the cable guy turns it on... but of course, it works perfectly. I tell him I swear it hasn't been working. He just smiles. He calls up his manager to tell her. She asks to speak to me to verify the situation. I hear him tell her "well she speaks English, so speak simply." Does it get any worse? I confirm that indeed, the computer is miraculously working again. Before he leaves I ask the cable guy if it's normal for the computer not to work for a couple of days. He says maybe it's a network problem in the area. I ask, hopefully, if he's received other calls. "No."
Maybe the computer is smarter than I think... it breaks when my husband leaves town and fixes itself right before the professional comes to fix it.
-- said Auntie M in Paris
Finally, the straw that broke the camel's proverbial back was when the system went down for three weeks, before we totally gave up. We finally had an honest technician who arrived and told us that there was nothing wrong with our system and that there was a network problem in our neighborhood and many other people were having the same problem. We even had the guy put it in writing. Of course, when we called the Noos customer service, they kept trying to tell us it was something with our computers or the wires in our apartment or the building, but that it had nothing to do with the network.
It was causing a lot of tension between my partner and I, because he had to keep making the phone calls to customer service. I tried to call myself and I asked to speak to someone who could speak english, but that person was "not available."
So, we finally switched to Wanadoo. I just hope it keeps working.
# posted by Anonymous : 11:19 AM
# posted by Auntie M in Paris : 12:18 PM
To summarize, if the problem countinues it is a signal issue or faulty modem.
# posted by Anonymous : 3:58 AM